Market Complaints

Market Complaints Record, Management and Tracking Software

Market Complaints Record, Management and Tracking Software

Market Complaints Management Software automates the handling of complaints from initial complaint, acknowledgment, regulatory reporting, investigation through root cause analysis, assessments and closure with any associated CAPA.

Benefits of Complaint Management Software

24*7 round

Global web accessibility of Market Complaints Management Software will be 24 x 7 to intake the complaint and respond immediately.


Total compliance with 21 CFR part 11.
Comprehensive in defining complaint through logical data

Live Tracking

Live tracking and traceability of changes with status, automated alerts, and notifications.
Centralized repository to track complaints across multiple sites.

Features of the Complaint Management System
==> Simplified Reporting

--> It is Starting from Change initiation, approval, implementation until the closure of change control.

--> By making it easy for the complainant to define the complaint comprehensively with pre-defined fields.

--> Option to propose more than one change request under one change control number.
==> Robust Root Cause Analysis

--> The Root Cause Analysis allows tasks assigned to the investigators and across the departments.

--> It is based upon the criticality of the complaint.

--> These investigators, in turn, can create tasks and send them to participants for a response.
==> Regulatory Reporting

--> This feature provides the list of reporting actions applicable to the typical market complaints.

--> which form recommendation criteria for what to be reported and which regulatory agency shall be reported.